HAELO Support

General Questions 10

• What is the HAELO Difference?
• What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
• What’s included with my HAELO purchase?
• Can I run HAELO on my iPhone, Android phone, or tablet?
• Do I need WiFi to use HAELO?

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Privacy policy 0

Technical Specifications 6

• What are the product specifications?
• What is size and weight of HAELO?
• What is the HAELO's frequency range?
• What is HAELO's waveform?
• How many volts does the HAELO coil operate on? 12v?

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Medical Questions & Disclaimers 7

• HAELO Medical Advice Disclaimer
• Can I use other modalities in addition to HAELO?
• Is HAELO safe to use on infants and/or children?
• Can I use HAELO if I am pregnant or breastfeeding?
• Will the device interfere with my current medications?

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Pre-Sale 0

Orders 6

• What payment methods do you accept?
• Will you provide a tracking number for my order?
• Can I modify my order after it's confirmed?
• How do I update my shipping address on the order I just placed?
• My order won't process online.

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Shipping 5

• What is your shipping time frame?
• What is the cost of shipping?
• Do you ship to P.O. Boxes?
• Do you ship internationally?
• Which shipping carrier do you use?

Your order 0

Warranty & Returns 3

• Do you offer a money back guarantee?
• What is covered under the HAELO warranty?
• What is your return policy?

General Questions 9

• What financing options are available to me?
• How does financing work?
• How do I know if I am eligible?
• How do I purchase with Bread?
• Does applying for Bread finance affect my credit score?

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Getting Started 10

• How do I set up my HAELO?
• Inserting the Power Cord Correctly
• How often can I use my HAELO?
• How long can I use my HAELO?
• Where should I place the HAELO coil?

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Device Support 7

• Can I run HAELO on my iPhone, Android phone, or tablet?
• How do I pair my iPhone or Android with the HAELO device?
• My HAELO App won’t connect to my device.
• My HAELO Device Shuts Off Unexpectedly
• How do I connect the HAELO coil cord?

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Safety Precautions & Warnings 1

• Medical advice disclaimer