Product
About
App
HAELO Support
How can we help you today?
Enter your search term here...
Search
Frequently Asked Questions
General
General Questions
10
What is the HAELO Difference?
What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
What’s included with my HAELO purchase?
Can I run HAELO on my iPhone, Android phone, or tablet?
Do I need WiFi to use HAELO?
See all 10 articles
Privacy policy
0
Technical Specifications
6
What are the product specifications?
What is size and weight of HAELO?
What is the HAELO's frequency range?
What is HAELO's waveform?
How many volts does the HAELO coil operate on? 12v?
See all 6 articles
Medical Questions & Disclaimers
7
HAELO Medical Advice Disclaimer
Can I use other modalities in addition to HAELO?
Is HAELO safe to use on infants and/or children?
Can I use HAELO if I am pregnant or breastfeeding?
Will the device interfere with my current medications?
See all 7 articles
Pre-Sale
0
Orders and Returns
Orders
6
What payment methods do you accept?
Will you provide a tracking number for my order?
Can I modify my order after it's confirmed?
How do I update my shipping address on the order I just placed?
My order won't process online.
See all 6 articles
Shipping
5
What is your shipping time frame?
What is the cost of shipping?
Do you ship to P.O. Boxes?
Do you ship internationally?
Which shipping carrier do you use?
Your order
0
Warranty & Returns
3
Do you offer a money back guarantee?
What is covered under the HAELO warranty?
What is your return policy?
Financing
General Questions
9
What financing options are available to me?
How does financing work?
How do I know if I am eligible?
How do I purchase with Bread?
Does applying for Bread finance affect my credit score?
See all 9 articles
Product Support
Getting Started
10
How do I set up my HAELO?
Inserting the Power Cord Correctly
How often can I use my HAELO?
How long can I use my HAELO?
Where should I place the HAELO coil?
See all 10 articles
Device Support
7
Can I run HAELO on my iPhone, Android phone, or tablet?
How do I pair my iPhone or Android with the HAELO device?
My HAELO App won’t connect to my device.
My HAELO Device Shuts Off Unexpectedly
How do I connect the HAELO coil cord?
See all 7 articles
Safety Precautions & Warnings
1
Medical advice disclaimer