HAELO Support

Technical Specifications 6

• What is size and weight of HAELO?
• Is HAELO considered low EMF or high EMF?
• What is HAELO's waveform?
• What are the product specifications?
• How many volts does the HAELO coil operate on? 12v?

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Shipping 5

• Do you ship to P.O. Boxes?
• What is the cost of shipping?
• What is your shipping time frame?
• Which shipping carrier do you use?
• Do you ship internationally?

Getting Started 10

• Which frequency set should I play first?
• How long can I use my HAELO?
• How do I set up my HAELO?
• Inserting the Power Cord Correctly
• Can I play the same frequency set back to back?

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Orders 6

• What payment methods do you accept?
• How can I pay using interest-free installments?
• Can I modify my order after it's confirmed?
• My order won't process online.
• How do I update my shipping address on the order I just placed?

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Warranty & Returns 3

• What is your return policy?
• What is covered under the HAELO warranty?
• Do you offer a money back guarantee?

Medical Questions & Disclaimers 7

• HAELO Medical Advice Disclaimer
• Who can use the HAELO?
• Will the device interfere with my current medications?
• Is HAELO safe to use on infants and/or children?
• Can I use other modalities in addition to HAELO?

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Device Support 7

• How do I update my HAELO App?
• Can I run HAELO on my iPhone, Android phone, or tablet?
• My HAELO Device Shuts Off Unexpectedly
• How do I contact Customer Support?
• My HAELO App won’t connect to my device.

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General Questions 10

• What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
• What’s included with my HAELO purchase?
• Is HAELO FDA Approved?
• Does HAELO use Bluetooth?
• How often I can use HAELO?

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