Bluetooth Troubleshooting I (for iPhone or iPad)
Turn OFF HAELO device
Disconnect power cord and coil cord from HAELO device
Uninstall HAELO App
Turn OFF iPhone
Wait one (1) minute
Reconnect power cord and coil cord to HAELO device
Ensure power cord is fully inserted into HAELO device (~ 5/8”), use gentle force
Turn ON HAELO device
Turn ON iPhone
From your Home screen, close out (swipe up on) all open apps. Any open apps will interfere with HAELO when you try to connect for the first time.
Reinstall HAELO App
Launch HAELO App
Follow “Get Started” Instructions
Select “HAELO_1.00”
Play a Frequency Set
If connected properly, the “PLAYING” LED light on the HAELO front panel will illuminate and you will hear a tone when it begins and ends. Additionally, you will also see the flickering light on the coil LED.
Bluetooth Troubleshooting I (for Android)
Turn OFF HAELO device
Disconnect power cord and coil cord from HAELO device
Uninstall HAELO App
Turn OFF Android Phone
Wait one (1) minute
Reconnect power cord and coil cord to HAELO device
Ensure power cord is fully inserted into HAELO device (~ 5/8”), use gentle force
Turn ON HAELO device
Turn ON Android Phone
From your Home screen, close out (swipe up on) all open apps. Any open apps will interfere with HAELO when you try to connect for the first time.
Reinstall the HAELO App
Go to "Settings" --> select "Connections" --> select "Bluetooth"
Untoggle “Bluetooth” (OFF)
Wait one (1) minute
Toggle “Bluetooth” (ON)
Select "HAELO_PEMF"
Launch the HAELO App
Follow “Get Started” Instructions
Select “HAELO_1.00”
Play a Frequency Set
If connected properly, the “PLAYING” LED light on the HAELO front panel will illuminate and you will hear a tone when it begins and ends. Additionally, you will also see the flickering light on the coil LED.
NOTE: Bluetooth Low Energy (BLE) operates at a 2.4GHz frequency, you may have to repeat these steps a few times in order to establish a solid connection. However, once the initial connection is established, you should be good to go!
If you continue to have connectivity issues, please email us at support@haelo.com or schedule a call with a HAELO expert using the following link: www.calendly.com/haelo/15min
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