How do I pair my iPhone or Android with the HAELO device?

Bluetooth Troubleshooting I (for iPhone or iPad)

• Turn OFF HAELO device

• Disconnect power cord and coil cord from HAELO device

• Uninstall HAELO App

• Turn OFF iPhone

• Wait one (1) minute

• Reconnect power cord and coil cord to HAELO device

• Ensure power cord is fully inserted into HAELO device (~ 5/8”), use gentle force

• Turn ON HAELO device

• Turn ON iPhone

• From your Home screen, close out (swipe up on) all open apps. Any open apps will interfere with HAELO when you try to connect for the first time.

• Reinstall HAELO App

• Launch HAELO App

• Follow “Get Started” Instructions

• Select “HAELO_1.00”

• Play a Frequency Set

• If connected properly, the “PLAYING” LED light on the HAELO front panel will illuminate and you will hear a tone when it begins and ends. Additionally, you will also see the flickering light on the coil LED.

Bluetooth Troubleshooting I (for Android)

• Turn OFF HAELO device

• Disconnect power cord and coil cord from HAELO device

• Uninstall HAELO App

• Turn OFF Android Phone

• Wait one (1) minute

• Reconnect power cord and coil cord to HAELO device

• Ensure power cord is fully inserted into HAELO device (~ 5/8”), use gentle force

• Turn ON HAELO device

• Turn ON Android Phone

• From your Home screen, close out (swipe up on) all open apps. Any open apps will interfere with HAELO when you try to connect for the first time.

• Reinstall the HAELO App

• Go to "Settings" --> select "Connections" --> select "Bluetooth"

• Untoggle “Bluetooth” (OFF)

• Wait one (1) minute

• Toggle “Bluetooth” (ON)

• Select "HAELO_PEMF"

• Launch the HAELO App

• Follow “Get Started” Instructions

• Select “HAELO_1.00”

• Play a Frequency Set

• If connected properly, the “PLAYING” LED light on the HAELO front panel will illuminate and you will hear a tone when it begins and ends. Additionally, you will also see the flickering light on the coil LED.

NOTE: Bluetooth Low Energy (BLE) operates at a 2.4GHz frequency, you may have to repeat these steps a few times in order to establish a solid connection. However, once the initial connection is established, you should be good to go! 

If you continue to have connectivity issues, please email us at support@haelo.com or schedule a call with a HAELO expert using the following link: www.calendly.com/haelo/15min