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Frequently Asked Questions
General
General Questions
10
What is the HAELO Difference?
What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
What’s included with my HAELO purchase?
Can I run HAELO on my iPhone, Android phone, or tablet?
Do I need WiFi to use HAELO?
See all 10 articles
Technical Specifications
6
What are the product specifications?
What is size and weight of HAELO?
What is the HAELO's frequency range?
What is HAELO's waveform?
How many volts does the HAELO coil operate on? 12v?
See all 6 articles
Medical Questions & Disclaimers
7
HAELO Medical Advice Disclaimer
Can I use other modalities in addition to HAELO?
Is HAELO safe to use on infants and/or children?
Can I use HAELO if I am pregnant or breastfeeding?
Will the device interfere with my current medications?
See all 7 articles
Orders and Returns
Orders
6
What payment methods do you accept?
Will you provide a tracking number for my order?
Can I modify my order after it's confirmed?
How do I update my shipping address on the order I just placed?
My order won't process online.
See all 6 articles
Shipping
5
What is your shipping time frame?
What is the cost of shipping?
Do you ship to P.O. Boxes?
Do you ship internationally?
Which shipping carrier do you use?
Warranty & Returns
3
Do you offer a money back guarantee?
What is covered under the HAELO warranty?
What is your return policy?
Financing
General Questions
9
What financing options are available to me?
How does financing work?
How do I know if I am eligible?
How do I purchase with Bread?
Does applying for Bread finance affect my credit score?
See all 9 articles
Product Support
Getting Started
10
How do I set up my HAELO?
Inserting the Power Cord Correctly
How often can I use my HAELO?
How long can I use my HAELO?
Where should I place the HAELO coil?
See all 10 articles
Device Support
7
Can I run HAELO on my iPhone, Android phone, or tablet?
How do I pair my iPhone or Android with the HAELO device?
The HAELO App won’t connect to my device.
My HAELO Device Shuts Off Unexpectedly
How do I connect the HAELO coil to my device?
See all 7 articles
Safety Precautions & Warnings
2
HAELO Medical Advice Disclaimer
Frequency Sets Safety Guidelines
Freshchat category
Technical Specifications
6
What is size and weight of HAELO?
Is HAELO considered low EMF or high EMF?
What is HAELO's waveform?
What are the product specifications?
How many volts does the HAELO coil operate on? 12v?
See all 6 articles
Shipping
5
Do you ship to P.O. Boxes?
What is the cost of shipping?
What is your shipping time frame?
Which shipping carrier do you use?
Do you ship internationally?
Getting Started
10
Which frequency set should I play first?
How long can I use my HAELO?
How do I set up my HAELO?
Inserting the Power Cord Correctly
Can I play the same frequency set back to back?
See all 10 articles
Orders
6
What payment methods do you accept?
How can I pay using interest-free installments?
Can I modify my order after it's confirmed?
My order won't process online.
How do I update my shipping address on the order I just placed?
See all 6 articles
Warranty & Returns
3
What is your return policy?
What is covered under the HAELO warranty?
Do you offer a money back guarantee?
Medical Questions & Disclaimers
7
HAELO Medical Advice Disclaimer
Who can use the HAELO?
Will the device interfere with my current medications?
Is HAELO safe to use on infants and/or children?
Can I use other modalities in addition to HAELO?
See all 7 articles
Device Support
7
How do I update my HAELO App?
Can I run HAELO on my iPhone, Android phone, or tablet?
My HAELO Device Shuts Off Unexpectedly
How do I contact Customer Support?
My HAELO App won’t connect to my device.
See all 7 articles
General Questions
10
What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
What’s included with my HAELO purchase?
Is HAELO FDA Approved?
Does HAELO use Bluetooth?
How often I can use HAELO?
See all 10 articles
