Device Support

Can I run HAELO on my iPhone, Android phone, or tablet?
Yes, you can download the HAELO App to your iPhone, iPad, Android smartphone, or Android tablet. To download the HAELO App and run your HAELO device, you wi...
Tue, 6 Oct, 2020 at 11:02 AM
How do I pair my iPhone or Android with the HAELO device?
Pairing Instructions: Turn ON the HAELO device. You will hear two (2) sounds. The first sound indicates the power is on and the second sound indicates a s...
Fri, 16 Oct, 2020 at 6:58 AM
My HAELO App won’t connect to my device.
Connection Instructions: Turn OFF your HAELO device and close down the HAELO App if it is open on your smartphone or tablet. Wait for one minute. Turn O...
Fri, 16 Oct, 2020 at 7:00 AM
My HAELO Device Shuts Off Unexpectedly
To ensure a proper connection and delivery of frequencies through the magnetic coil, the A/C power cord is designed to fit tightly into your HAELO device. I...
Thu, 21 Jan, 2021 at 12:51 PM
How do I connect the HAELO coil cord?
Refer to the Quick Start Guide that came with your HAELO device. This will guide you through the setup process!  Connect Coil Instructions: 1. Plug ...
Tue, 6 Oct, 2020 at 11:33 AM
How do I update my HAELO App?
If you have already set Automatic Downloads enabled on your Apple or Android smartphone/Tablet, then any new HAELO app version will be automatically install...
Fri, 16 Oct, 2020 at 6:55 AM
How do I contact Customer Support?
Customer Support hours: Mon - Fri, 9am to 6pm (CST). You can connect with Customer Support via email: support@haelo.com or by scheduling a call with us ...
Wed, 21 Apr, 2021 at 12:30 PM