Device Support

Can I run HAELO on my iPhone, Android phone, or tablet?
Yes, you can download the HAELO App to your iPhone, iPad, Android smartphone, or Android tablet. To download the HAELO App and run your HAELO device, you wi...
Tue, 6 Oct, 2020 at 11:02 AM
How do I pair my iPhone or Android with the HAELO device?
Bluetooth Troubleshooting I (for iPhone or iPad) Turn OFF HAELO device Disconnect power cord and coil cord from HAELO device Uninstall ...
Wed, 1 Dec, 2021 at 9:36 AM
The HAELO App won’t connect to my device.
Bluetooth Troubleshooting I (for iPhone or iPad) Turn OFF HAELO device Disconnect power cord and coil cord from HAELO device Uninstall ...
Wed, 1 Dec, 2021 at 9:37 AM
My HAELO Device Shuts Off Unexpectedly
Your A/C power cord may not be inserted correctly into the back of your HAELO device.  The A/C power cord is designed to fit very tightly into your HAEL...
Wed, 1 Dec, 2021 at 9:39 AM
How do I connect the HAELO coil to my device?
Connecting the HAELO Coil: 1. Plug the AC power cord into the device and the plug into a standard electrical outlet.  2. Carefully insert the HAELO coi...
Wed, 1 Dec, 2021 at 8:35 AM
How do I update my HAELO App?
If you have already set Automatic Downloads enabled on your Apple or Android smartphone/Tablet, then any new HAELO app version will be automatically install...
Fri, 16 Oct, 2020 at 6:55 AM
How do I contact Customer Support?
For all Questions, Support, and Returns: Hours: Monday - Friday, 9 am to 5 pm (CST) Email: support@haelo.com For HAELO Partner Program Inquiri...
Wed, 1 Dec, 2021 at 12:48 PM