My order won't process online.

Modified on Tue, 28 Nov 2023 at 10:34 AM

If your order will not process on our website, please confirm that your credit card information and billing address are correct. Then, try placing your order again. 


If this still does not work, then you will need to call your credit card company to authorize the final charge amount. It is common for credit card companies to block certain charge amounts. This is the most common reason why credit cards are declined or fail to process. 


If the issue persists, please contact us: 


Support Hours: Monday - Friday, 9am to 5pm (CST) 

Email: support@haelo.com

Schedule a Call: www.calendly.com/haelo/15min 

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