Knowledge base

General (1)

General Questions (10)

• What is Pulsed Electromagnetic Field (PEMF) therapy and how does it work?
• What is the HAELO Difference?
• What’s included with my HAELO purchase?

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Orders & Shipping (2)

Orders (7)

• Do you offer a Money Back Guarantee?
• What payment methods do you accept?
• Will you provide a tracking number for my order?

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Shipping (5)

• What is your shipping time frame?
• What are shipping costs?
• Do you ship to P.O. Boxes?

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Financing (1)

General Questions (8)

• What are your financing options?
• How do I know if I am eligible?
• How do I purchase with Bread?

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Product Support (3)

Getting Started (14)

• Quick Start Guide
• Can I run HAELO on my iPhone, Android phone, or tablet?
• How do I set up my HAELO?

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Technical Specifications (6)

• What are the product specifications?
• What is size and weight of HAELO?
• What is the HAELO's frequency range?

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Medical Questions & Disclaimers (8)

• HAELO Medical Advice Disclaimer
• Frequency Sets Safety Guidelines
• Who can use the HAELO?

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Warranty & Returns (2)

Warranty (1)

• What is covered under the HAELO warranty?

Returns (2)

• What is your return policy?
• How do I return my HAELO?

Customer Support (1)

General Questions (4)

• How do I contact Customer Support?
• How do I pair my iPhone or Android with the HAELO device?
• The HAELO App won’t connect to my device.

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